Alpha 123 FAQ – Answers to All Your Questions

Each person may only register one account. Creating multiple accounts using the same device, mobile number, or email address is against our policy and may result in permanent account closure.

KYC (Know Your Customer) verification confirms your identity and adds an extra layer of security to your account. You must complete KYC before making a withdrawal. Upload a scan of your National ID (NID) or passport from your profile settings. Verification is typically completed within 24 hours.

Your username cannot be changed after registration. To update your registered email, contact our support team and complete identity verification. For security reasons, this process may take some time.

Yes, you can close your Alpha 123 account if you wish. Deactivate it from your profile settings, or Responsible Play Use the self-exclusion option from the page. Make sure your balance is zero before closing your account.

Alpha 123 currently supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, and USDT (TRC20). These methods were chosen with Bangladeshi users in mind. More payment options will be added in the future.

The minimum deposit at Alpha 123 is ৳500 BDT. Note that a specific deposit amount may be required to qualify for the welcome bonus. Full bonus terms are available on the promotions page.

Withdrawal requests at Alpha 123 are typically processed within 1–24 hours. Having your KYC verified speeds things up. Processing may take a little longer on weekends or public holidays. USDT withdrawals are the fastest.

After a deposit, your balance typically takes 5–10 minutes to update. Try refreshing the page or logging out and back in. If the balance still hasn't appeared after 30 minutes, contact our support team with a screenshot of the payment.

Alpha 123 does not charge any fees for withdrawals. However, your payment provider (Mobile Pay/Nagad/Rocket) may deduct their own transaction fees. For USDT, network fees apply.

After your first deposit as a new member, the welcome bonus is automatically credited to your account. Make sure to read the bonus terms — you won't be able to withdraw until the wagering requirements are met. Full bonus details are available on the promotions page.

A wagering requirement specifies how many times you must bet the bonus amount before withdrawing. For example, a 20x wagering requirement on a ৳100 BDT bonus means you need to place ৳2,000 BDT in bets. Contribution rates vary by game type — slots generally contribute 100%.

Every day you log in to Alpha 123, Log In Daily Loyalty Points are credited automatically when you log in. Once you've accumulated enough points, you can convert them into bonus cash or free spins. The longer your login streak, the bigger the bonus.

Invite a friend to Alpha 123 and earn a referral bonus once they register and make their first deposit. Copy your referral link from your profile and share it — the bonus will be credited directly to your wallet.

Yes, you can decline a bonus before accepting it if you don't want it. However, once you start using a bonus, cancelling it without meeting the wagering requirements may result in losing all bonus winnings.

Alpha 123 offers slots, Live Casino, blackjack, roulette, baccarat, poker, crash games, lottery, and Sports Betting — with over a thousand games in total. Popular Games or New Games Visit page.

Alpha 123's Sports Betting In the Sports Betting section, you can bet on cricket, football, tennis, badminton, basketball, and all the world's major sports. Live betting is also available, letting you place bets while a match is in progress.

RTP is a statistic showing what percentage of total bets a slot or game returns to players over time. For example, a 96% RTP means an average return of ৳96 BDT for every ৳100 BDT wagered. Most games on Alpha 123 have an RTP of 95–98%.

In Live Casino, you play in real time with a live dealer via video stream — the dealer deals the cards while you place your bets on screen. It brings the feel of a real casino straight to you.

High Roller These games are designed primarily for high-stakes players, with much higher bet limits and exclusive perks. That said, new players are welcome to browse the High Roller section and join in as they gain experience.

Yes, Alpha 123 uses SSL encryption and advanced security technology. Your personal information and financial transactions are fully encrypted. We conduct regular security audits and never share your data with any third party.

Go to the "Security" section in your profile settings and enable Two-Factor Authentication. You can use Google Authenticator or SMS OTP. Once 2FA is active, you'll need to enter an additional code each time you log in, making your account significantly more secure.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered email or mobile number and verify your identity with an OTP. You can then set a new password. The whole process takes just a few minutes.

Change your password immediately and log out of all devices. Then email support@alpha123.onl to report the issue. Our security team will investigate and take action promptly. Report any suspicious transactions as soon as you notice them.

Download the Alpha 123 app directly from our App Page Download it from there. Separate versions are available for Android and iOS. Do not download from third-party sites — for your security, only use the official page.

To install the APK on Android, first go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps". Then open the downloaded APK file and install it. Turn off that permission once installation is complete. If you run into any issues, App page View the detailed guide.

After logging into the app, go to "Settings" and enable the "Biometric Login" option. Set up your fingerprint or face unlock. From then on, you can log in directly using biometrics instead of entering your password.

The key differences are convenience and speed — the app loads faster than the website and supports push notifications. Games, payments, bonuses, and your balance are all managed under the same account. You can use the same login credentials on both the app and the website.

Alpha 123 takes responsible gaming seriously. From your profile settings, you can set daily, weekly, or monthly deposit limits, bet limits, or session time limits. For more details, Responsible Play Visit the page.

Self-exclusion lets you temporarily or permanently restrict access to your own account. You can choose to pause for 7 days, 30 days, or close it indefinitely. Responsible Play Use this option from the page.

No, it is strictly prohibited. Alpha 123 enforces a firm 18+ policy. Age is verified at registration and confirmed again through the KYC process using a valid ID. Accounts belonging to minors will be permanently closed.